FAQ
Shipping & Delivery FAQ
How much does shipping cost?
Shipping costs vary depending on the destination country and the size or weight of your order. The exact shipping cost will be shown at checkout before you complete your purchase.
How long does shipping take?
Typical delivery times are approximately 3–5 business days within the European Union and 5–10 business days for international destinations. Delivery times may vary depending on the destination, carrier, and customs processing.
How long does order processing take?
Orders are usually processed within 1–3 business days before shipment. You will receive a shipping confirmation with tracking information as soon as your order has been dispatched.
What is your return policy?
You may request a return within 14 days of receiving your order, provided the items are unused, undamaged, and in their original condition and packaging. Please contact us before sending anything back so we can provide the return instructions. Any applicable exceptions are outlined in our return policy.
How can I contact st.maison-shop?
You can contact us regarding your order or delivery at our shop address: st.maison-shop, Am Gärtchen 17, 53347 Alfter, Germany.
Payment Information
What payment methods do you accept?
We accept all major payment methods.
Is my payment secure?
Your data is safe with us. We work only with trusted payment providers.
Will I receive an order confirmation after completing my payment?
Yes, you will receive an email from us after placing your order.
Return Information
Do I have the right to return products?
You can return your order within 14 days. The item must be in its original packaging and must show no signs of use.
My item is defective – what now?
If you find any defects in the product quality, you have the option to return the item to us within 14 days.
Who covers the return shipping costs?
Return shipping costs are generally covered by the buyer, unless the item is defective or has a manufacturing fault.
Question
Write content to answer to common questions your customers may have about your products, shipping policies..
Question
Write content to answer to common questions your customers may have about your products, shipping policies..
Contact form
Do you have any further questions?
We’ll be happy to help you with any questions or concerns as quickly as possible. Feel free to send us a message using our contact form.
We’ll get back to you shortly!
